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Thats provided that they take your information and look at it. I'll guarantee that the kid in the shipping department isn't looking up who you "are" when he gets an order to ship parts. All he's concerned with is the information on the weigh bill - correct address, and correct part numbers in the box. The guy in sales is only concerned with your parts list, and your credit card number for the current transaction. He's already been paid for (from?) your previous orders, so your purchasing history is really unimportant inregards to the current sale.Juan wrote:I think that a total balance of $ 20K in 2009 should appear as a blip in Jegses radar, this year I'm only at $ 8700 until now, including those vortec heads.Master Yota wrote:Its been my experience that smaller businesses generally provide better service - simply because they need your repeat business to stay alive. Corporations won't worry about a single order, or customer, unless they are spending many thousands of dollars. We as enthusiasts don't even register as a blip on thier bottom line.
Again it depends on the guy who pick the call, they should look your history in the system.
These big parts houses are nation wide, and many outlets could easily make 20K per day or more. Factor that in on such a large scale, and you still don't rate on thier bottom line. Your 20K might be one afternoons worth of sales in a singular medium sized store. You might rate as a ping instead of a blip...
I will agree though that the service rep who picks up the phone can make a big difference in the shopping experience.
